GLINENET Remote Operations for Niagara Framework

Distributed JACE controllers behind corporate firewalls. Physical access required for fault isolation. Mean Time To Repair (MTTR) exceeded acceptable thresholds.

When incidents occur, the proprietary Bogsnap JAR captures an encrypted partial or full JACE runtime snapshot and transmits it via encrypted channel. The remote Offline Analysis Engine parses the snapshot and generates a diagnostic report — detailing root cause, likely impact, and recommended remediation steps.

Leveraged JACE secondary NIC to establish an SSL-encrypted tunnel (TLS 1.2), enabling remote engineers to securely access on-site controllers from headquarters. Full IT compliance, real-time diagnostics, and live debugging — no field dispatch necessary.

MTTR reduced from 6 hours to <30 minutes, 70% reduction in field dispatch, 45% YoY opex reduction

A client managing a multi-site portfolio with thousands of sensors relied on manual browsing of individual JACE web pages for patrolling — inefficient and error-prone. Required a unified data aggregation layer with oBIX (Open Building Information Exchange) protocol.

Replace manual browsing with automated data aggregation; extract time-series data from dozens of JACEs persisted to on-premise SQL databases; achieve data persistence with zero additional Niagara licenses required.

Automated patrol tool cycles through alarm dashboards, heartbeats, and sensor battery status, generating lifecycle reports and daily summaries. GlineDB Pro uses the oBIX (Open Building Information Exchange) protocol for license-free data ingestion into the corporate database, enabling secondary development and analytics.

Manual patrolling eliminated — fully automated zero-touch data ingestion across all sites. Zero additional Niagara licenses required. Enterprise can build custom analytics on top of the persisted time-series data.

A global client with office facilities worldwide had numerous IoT assets lacking SSL, authentication, or domain management — failing enterprise IT security compliance audits. A defense-in-depth isolation solution was urgently required.

Non-compliant IoT assets must be physically isolated from the enterprise intranet via Dual-NIC architecture; cross-network communication fully SSL-encrypted; all operational logs SIEM-compatible and auditable; real-time data aggregation to global Supervisor.

JACE dual-NIC architecture: Port A connected to the enterprise compliant intranet; Port B connected to non-compliant devices (CO₂, PM2.5, occupancy sensors, etc.) with physical isolation. FoxS over SSL + ifox SSL for full-link encryption. Deployed across 30+ sites globally.

30+ global sites securely onboarded. Average deployment cycle reduced from 21 days to 72 hours. Zero security incidents. Proven methodology for non-compliant device isolation and access.